We Manage the Details, You Create the Smiles.
Empowering your team to achieve personal growth while driving healthcare business success.
About Us
Welcome to White Haus Consulting
At White Haus Consulting, we bring clarity, structure and heart to dental and healthcare operations. Founded by two sisters with a shared passion for excellence, we combine over 30 years of collective experience in dentistry, healthcare management, operations, training, risk management and business strategy.
Our work is built on deep industry knowledge and a human-centred approach. We partner with healthcare practices to streamline systems, strengthen teams and create environments where both staff and patients thrive. By aligning proven business strategies with genuine care for people, we help practices run smarter, smoother and more successfully.
We believe that behind every thriving business is a strong foundation and behind every strong foundation is a team that truly understands people. At White Haus Consulting, we bridge the gap between operations and culture, ensuring that your systems support not only efficiency and compliance but also staff engagement and long-term growth.
Our mission is simple: to empower practices with the clarity, tools and confidence they need to succeed—today and into the future.
The Sisters behind White Haus Consulting
Our founders bring together complementary expertise shaped by decades of experience and a shared vision for helping practices thrive. With over 20 years in the dental industry, one sister has worked across every layer of a successful practice from chairside assisting and oral health to back office operations and practice management. Her breadth of knowledge allows her to understand the interconnected systems that drive practice success. She is known for training managers and teams, enhancing customer service and communication, streamlining the patient journey, optimising appointments, boosting revenue and building systems that support both growth and compliance, all with a hands-on, empathetic and solutions-focused approach.
The other sister comes from a background in large-scale corporate environments, bringing expertise in operations, process design, training, risk management and project delivery. She excels at identifying root causes and implementing change that lasts. With a passion for elevating customer experiences and empowering teams, she combines strategic vision with practical execution to turn complexity into clarity and help businesses achieve sustainable growth.
They credit much of their drive to their late father, who always reminded them, “It’s only hard, if you make it hard.” Just like him, they are deeply compassionate about helping people and committed to working hard to make a difference. Together, they balance creativity and structure—one the ideas person, the other the operations and risk expert. It’s a partnership that works hand in hand, much like they did growing up as sisters (only now with fewer arguments over who got the last piece of cake).
Why White Haus Consulting?
Our Philosophy
Our Philosophy
Our Philosophy
At the heart of our dental and healthcare consulting philosophy is the belief that successful practices are built on a balance of people, process and patient care. We empower teams by creating systems that streamline operations, strengthen communication and elevate customer service, while fostering a workplace culture where staff and clinicians feel valued and supported.
Our Expertise
Our Philosophy
Our Philosophy
Our team of consultants has a wealth of knowledge and experience in various areas of dental and healthcare.
Combining deep industry knowledge with a human-centred approach, we help practices run more efficiently, deliver exceptional patient experiences and achieve sustainable growth with confidence.
Our Approach
Our Philosophy
Our Approach
We take a collaborative approach to dental and healthcare consulting, working closely with each client to develop a customised plan that fits their unique needs and lifestyle. We believe in empowering our clients with the knowledge and tools they need to take control of their business.
Discover our services with White Haus Consulting
Whether you’re establishing your very first practice or have been running one for years and want to refine your systems, refresh your processes, or provide your team with additional training and support — we’re here to help your practice thrive with the services below.
Initial Strategy Session
We begin by sending you a set of questions about your practice, followed by a 60-minute session to explore your needs, goals and pain points. From there, we create a tailored plan designed to address those needs and set your practice up for success.
Recruitment Support and onboarding
Recruitment Support and onboarding
We provide practical support with recruitment by assisting in creating and posting job ads, managing the interview process, and handling candidate communication on your behalf. Our service follows Australian standards and is designed to ease the process for your practice without acting as a formal HR function—helping you attract and select the right people with confidence.
Process Development
Risk, Compliance and Audit
Recruitment Support and onboarding
We help practices streamline operations through the development and implementation of Standard Operating Procedures (SOPs), optimised workflows and clear task delegation. Our service enhances administrative efficiency, promotes consistency across your team and allows your staff to focus on delivering exceptional patient care.
Risk, Compliance and Audit
Risk, Compliance and Audit
Risk, Compliance and Audit
We provide comprehensive operations consulting to optimise the structure and performance of your practice. Our services include practice structuring, risk profiling, compliance management, audits, KPI development and scheduling optimisation. By addressing these key operational areas, we help ensure efficiency, reduce risk and drive sustainable growth for your practice.
Patient Journey Mapping
Risk, Compliance and Audit
Risk, Compliance and Audit
We help practices enhance the patient experience through comprehensive patient journey mapping. Our services include patient journey audits, touchpoint optimisation and service flow mapping. By identifying gaps and streamlining interactions, we ensure a seamless, efficient, and positive experience for every patient, from first contact to follow-up care.
Tool and Technology
Marketing, Sales and Communications
Tool and Technology
We review your practice’s tools and technologies including practice management systems, HR platforms, CRM, and marketing tools to assess effectiveness and identify gaps.
Staff training
Marketing, Sales and Communications
Tool and Technology
We design and deliver customised training programs and onboarding modules tailored for reception, clinical and leadership teams. Our workshops focus on enhancing skills, improving team performance and fostering a consistent, high-quality patient experience across your practice.
Marketing, Sales and Communications
Marketing, Sales and Communications
Compliance Manual Creation (tailored) and Accreditations
We support practices in enhancing patient engagement and driving growth through strategic marketing, sales and communication initiatives. Our services include patient communications, treatment plan acceptance strategies, boosting rebooking rates, maintaining brand consistency, oversight of social media and email campaigns and implementing effective patient engagement strategies to strengthen loyalty and practice reputation.
Compliance Manual Creation (tailored) and Accreditations
Compliance Manual Creation (tailored) and Accreditations
Compliance Manual Creation (tailored) and Accreditations
We create tailored policy and compliance manuals specifically for your clinic, ensuring you have a customised compliance framework that fits your operations. Developed in accordance with ADA guidelines, these manuals support consistency, risk management and best-practice standards. In addition, we assist with clinic accreditation to strengthen compliance, demonstrate quality and enhance your clinic’s reputation.
Packages and Onsite Training
Compliance Manual Creation (tailored) and Accreditations
Packages and Onsite Training
We offer service packages, ideal for start-up practices or those seeking additional support. Our team can work alongside you onsite, within your daily operations, to identify opportunities for improvement, provide hands-on training for dental assistants in infection control and complex treatments such as surgical procedures and enhance overall team understanding. We also conduct audits to ensure compliance, efficiency and best-practice performance.
Monthly Retainer
Compliance Manual Creation (tailored) and Accreditations
Packages and Onsite Training
We offer up to 10 consulting hours per month, along with ongoing email support. We provide this level of support because we understand that questions often arise outside of scheduled sessions and you may encounter challenges or dilemmas that require timely guidance. Our goal is to ensure you always have expert advice and practical solutions at hand, giving you confidence that we are here to support you every step of the way.